FREQUENTLY ASKED QUESTIONS

Urban Forge Clothing (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our website (urbanforgeofficial.co) or purchase our products.

WE RESPECT OUR CUSTOMER’S PRIVACY AND PERSONAL INFORMATION, WE WILL ONLY COLLECT AND USE YOUR PERSONAL INFORMATION AS STATED BELOW:

  • Personal Data: Name, email, shipping address, phone number, payment details (processed securely via third-party providers like Stripe/PayPal).,
  • Device/Browsing Data: IP address, browser type, pages visited (via cookies or tools like Google Analytics).
     

COLLECTION AND USAGE OF PERSONAL INFORMATION

  • Urban Forge will only use it to process orders and send shipping updates.
  • Provide customer support.
  • Send promotional emails (you can unsubscribe anytime via the link in emails).,
  • Improve our website and prevent fraud.  
  • Payment processors (e.g., Stripe, PayPal) to complete transactions.,
  • Shipping carriers (e.g., FedEx, DHL) to deliver orders.,
  • Legal compliance: If required by law (e.g., court orders).
     

KNOW YOUR RIGHTS

  • You can always access, change or delete your data when it is no longer needed for our record retention purpose
  • Opt out of marketing emails.
  • Disable cookies via browser settings.

#### 5. Security
We use SSL encryption and regular security audits. However, no online method is 100% secure.

CHANGES TO THIS POLICY

We may update our Privacy Policy from time to time. We reserve the rights to modify and change the Privacy statement anytime. Any changes will be updated on this page and are effective immediately. If you have any concerns regarding your privacy,
please do send us an email at
 support@urbanforgeclothing.com.